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Specialized technical service

HIDROTECO has trained technicians with extensive experience in electromechanical installations, equipment maintenance, and spare parts replacement. If you need assistance with the installation or maintenance of your equipment, please do not hesitate to contact us.

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Technical advice and turnkey projects

HIDROTECO collaborates with construction companies and designers in the sizing and selection of equipment and offers the possibility of quoting "turnkey" projects, including installation, commissioning, and after-sales technical service.

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Equipment warranty terms

ESPA Teams

PUMPS : 2 years.

FILTERS AND VALVES: 1 year

DRIVES AND CONTROL AND STOP UNITS (Pressdrive and Speedrive and accessories): 1 year

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

Atlas Filtri Products

FILTER HOUSINGS: 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

UV LAMPS: 1 year. The UV lamp is a consumable item with a 1-year lifespan. The quartz lamp also has a 1-year warranty.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

Rinnai Equipment

HEATERS:

1 year without maintenance service contract

3 years with a maintenance service contract that includes, among other things, annual cleaning of the heat exchanger.

OTHER COMPONENTS AND ACCESSORIES: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance issues, LPG gas supply problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

Watts Products

FILTER HOUSINGS: 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

FILOX FILTERS: 1 year, includes valve.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

SAER Equipment

PUMPS : 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

ECOWATER Equipment

FILTER HOUSINGS: 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

SOFTENERS: 3 years for the valve, 5 years for the resin and tank.

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, poor quality of salt used for brine, operation and maintenance problems, impacts, negligence, or acts of vandalism.

For the warranty on softeners to be valid, the use of salt > 99.8% NaCl, with < 0.01% insolubles, free of additives, is required.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

Products JANDY, CEPEX, CMP, ASTRAL POOLS

PUMPS: 1 year

FILTRATION HOUSINGS : 1 year

FILTRATION CARTRIDGES: Because they are consumables subject to wear, they are not covered by a warranty. Manufacturing defects are only covered if the product is found to be defective when removed from its packaging.

LED POOL LIGHTS: 6 months

SALT CHLORINATION EQUIPMENT: 1 year

VALVES: 1 year.

POOL ACCESSORIES: 1 year

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

VAREM

PRESSURE TANKS (HYDROPNEUMATIC): 2 years

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, excessive pressure, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.

Other products

OTHER EQUIPMENT: 1 year

The deadline begins on the invoice date.

The warranty does NOT cover damage caused by improper installation, poor power quality, operation and maintenance problems, impacts, negligence, or acts of vandalism.

All claims must be submitted in writing to info@hidrotecocr.com with photographs of the installation, application information, details of the problem, and a copy of the original invoice.

The equipment must be sent to the HIDROTECO workshop in Pavas for inspection and problem analysis. The workshop is located 600 meters west of Pizza Hut's main offices.

The workshop has 24 to 48 business hours to complete the diagnosis and communicate alternative solutions to the customer.